Last Updated: October 2025

We want you to be fully satisfied with your purchase from EmartStore.

Eligibility for Returns

You can request a return if:

• You received a damaged, defective, or wrong product.

• The request is made within 3 days of receiving your order.

Non-Returnable Items

• Opened or used electronic items.

• Products without original packaging or invoice.

• Hygiene-sensitive items (e.g., personal care products).

Refund Process

• After receiving and inspecting the returned product, we will notify you about the refund status.

• Refunds are processed within 7–10 business days through the original payment method or store credit.

Exchange Policy

If the same product is available in stock, we may offer an exchange instead of a refund upon your request.

Cancellation Policy

Orders can be canceled before shipping. Once shipped, the standard return process applies.

Contact Us

For any return or refund queries, please contact us at:
📧 support@emartt.store
📞 01700000000